Today reminded me of the moment I got on a train from Kings Cross to Edinburgh a couple of days before Christmas, always the busiest, and they announced that seat reservations were not in service. I had everything all in place and it was all calm 10 minutes before I turned up (bit like today), supplies for the journey in tow (Strong flat white), iPad charged and then amidst the chaos and confusion ended up standing all the way to Newcastle with an M&S bag full of goodies. We knew what companies…
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